Crash course in dealing with difficult library customers

Name: Crash course in dealing with difficult library customers
ISBN: 9781610692830

par Shelley Mosley

3/5

(15 votes)

Première édition: 2014
Langue: English

This book covers a variety of situations that one can encounter in a library environment. It begins with an overview of general guidelines when dealing with customer-related problems at the library.

More than anything, these books seem to be a commiseration--it's amazing that in libraries across the country, we all have a bizarrely specific selection of "types"--from the know-it-all who doesn't NEED librarians but bullies them anyway to the lonely clinger who parks himself at your desk and refuses to budge for hours-long stretches. I guess this is further proof that no matter how unique and special we each like to pretend we are, we really are just boring human beings who share the same "unique" traits with millions of others.

Critiques

Livres similaires